Careers

The largest multi-disciplinary arts entity in the borough of Queens, KCA features world-class artists and performances at its main stage campus venues, and showcases the talents of emerging and regional artists in off-site, neighborhood settings. A leader in the cultural renaissance of Queens, KCA connects residents of the most culturally diverse region in the nation to their unique artistic heritages, showcasing these arts to a broader audience and highlighting the contributions each makes to the distinct nature of our campus and community.

The Theatre & Venue Operations Manager will report to the Director of KCA, and will be directly responsible for leading daily operations of KCA, including the operations of the venue front-of-house as well as facilities operations for the organization.

Main Duties and Responsibilities

• Recruits hires, trains, supervises, motivates, and supports front-of-house staff, including ushers, ticket takers, custodial, security, and other key staffing duties as they arise.
• Creates and maintains work schedules, roles and responsibilities, and training protocols for front-of-house staff, ensuring smooth event operations.
• Trains front-of-house staff on safety procedures and ensures the venue is prepared appropriately for public audiences. Ensures all systems and procedures for safety are adhered to.
• Ensures front-of-house staff receive appropriate training for essential functions such as customer service, public safety, and business operations.
• Acts as lead contact with Queens College Departments of Buildings and Grounds, Public Safety, and others as determined by the Director of KCA.
• Works closely with KCA Venue Sales Director and with Rental Clients to design customized operations plans for their events, applying KCA policies and guidelines as warranted
• Oversees routine facility maintenance, maintains an annual calendar of service appointments, works with other programming departments to avoid scheduling conflicts between event dates and maintenance periods.
• Ensures effective and efficient daily operations of KCA’s facilities.
• Provide support to front-of-house staff on event days, whether in person or remote.
• Working with front-of-house and back-of-house teams to ensure cohesive event production and delivery of services; collaborating as needed with other departments across the campus community.
• Creating and maintaining tracking systems to ensure effective facilities operations.
• Establishes and maintains relationships with essential service providers to KCA, including facilities and maintenance vendors and consultants on an as-needed basis.
• Leads the onboarding process for all KCA hires under the supervision of this position.

Experience and Qualifications

• At least 7 years’ experience in live venue operations, or other related field, particularly in the cultural sector.
• The ability to work a flexible schedule dictated by the events calendar, including evenings, holidays and weekends as required.
• Personable team player with an eye for detail.
• Strong management and communication skills.
• Excellent organizational skills, with an ability to multi-task and meet deadlines.
• A general understanding of theatrical systems and technologies, as well as venue operations.
• Experience recruiting and supervising and retaining a seasonal workforce.

Compensation

Compensation will be commensurate with experience and prevailing salary range for similar positions within the non-profit performing arts industry, and is in the $70,000-$80,000 range. This position is eligible for benefits including medical/dental/vision insurance, a 401k plan, and paid time off.

To Apply

KCA/Queens College/CUNY is an equal opportunity employer and invites applications from a diverse pool of candidates regardless of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or sexual orientation. Qualified candidates should submit a cover letter and resume to careers@kupferbergcenter.org. No phone calls, please.