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Frequently Asked Questions

KCA’s FAQ section provides answers to common questions about our facility, box office, and policies. If you don’t find what you’re looking for, please feel free to contact us.

General FAQ

The mailing address is 65-30 Kissena Boulevard, Flushing, NY 11367.

Use 153-49 Reeves Avenue, Flushing, NY 11367 for GPS directions.

Detailed seating charts are available on the Ticketmaster ticket page. To view the seating chart for a specific event, visit the Ticketmaster page, select the event you’re interested in, and click “See Tickets.” The seating chart will be displayed along with the available ticket options.

Yes, KCA is available for event rentals. Learn More.

Tickets & Events FAQ

Visit the KCA homepage for updates or call the Box Office at (718) 793-8080 for further assistance.

The Will Call window is located at each venue’s Box Office. Please bring valid photo ID, the credit card used, and your confirmation number.

All ticket sales are final. Refunds or exchanges are available only if an event is canceled or postponed.

New York law prohibits the resale of tickets within 500 feet of KCA. Only Ticketmaster-issued tickets are accepted.

Contact your point of purchase or, if purchased through TicketMaster, call (800) 653-8000.

Yes, KCA offers several discount options for different groups:

  • Group Sales: We offer discounted rates for parties of 10 or more. Contact KCA Box Office for details. 

  • First Responder, Medical & Military Discount: KCA provides a 20% discount on regularly priced tickets for selected events to first responders, healthcare workers, and active & veteran military members.*

  • Senior Discount: Senior citizens aged 60+ can enjoy a 10% discount on tickets for select events.*

  • Queens College Staff & Faculty: QC staff and faculty are eligible for a 20% discount on select events. Special pricing is also available for select QC School of Arts events.*

  • Queens College Alumni: QC Alumni can receive a 20% discount on select events. Proper Alumni ID is required for in-person purchases, and registration with the QC Alumni Office is necessary to be eligible.**

  • Student Tickets: Current Queens College students receive a 50% discount on select events, with a limit of 4 tickets per valid QC Student ID. Additionally, non-QC students can get a 20% discount on tickets for select events by presenting a valid student ID. Special student pricing is also available for select QC School of Arts events.**

* Offer only redeemable in-person. Proper identification may be required.
** Offer redeemable either online or in person.
Discount options are not applicable to rental events by visiting presenters. 
 
Contact KCA’s Box Office for details.

Children under two do not need a ticket but must sit on a parent or guardian’s lap. Children over two need a ticket for admission.

On the Ticketmaster event page, click the “Unlock” button and enter your passcode. Find out how to use it here.

Kupferberg Center for the Arts welcomes group sales. Our Group Sales Department is poised to help plan and find the perfect event for your group, and for most events, we offer discounted tickets to groups of 10 or more. Offers vary by event and are subject to availability.

General Information: 

  • Groups of 10-19 receive a 10% discount
  • Groups of 20-29 receive a 15% discount
  • Groups of 30 or more receive a 20% discount

Policies: 

  • Group discounts are not available on day of show
  • Please specify any special needs when placing your order so that we can best assist you
  • Upon receipt of your group ticket order, check the tickets to ensure you have received the correct date and performance time
  • Payment in full must be received at the time of the order or the tickets will be released
  • Additional seats may be allowed to be added to the order at the discounted rate. However, seating will be based on availability and may not be in the same location as the original group order
 
Contact KCA’s Box Office for details.

You can purchase tickets for disabled services by contacting our box office directly at (718) 793-8080. We can assist you with accessible seating options and any special accommodations you may need.

Contact the nearest Usher for assistance.

No, baby carriages and strollers are not permitted in the theater. Baskets and car seats are allowed if a seat is purchased for them.

No. Outside food and beverages are not permitted in any of our theaters at any time. Bottled water and adult sippy cups (available at KCA concessions) are allowed.

Alcohol, drugs, weapons, bottles, monopods, tripods, selfie-sticks, laser pointers, signs, banners, oversized bags, and recording equipment are prohibited.

No, the use of cameras, mobile phones, and other electronic devices is strictly prohibited.

Only bona fide service dogs are permitted.

Amenities & Services FAQ

Restrooms are accessible from the lobby of all KCA spaces. Children under five must be accompanied by an adult.

Water fountains are right outside the restrooms in Colden Auditorium and LeFrak Concert Hall.

Food and beverage services are available at selected events. Please contact our box office for more information.

See an Usher or Public Safety Officer.

Items found are held for two weeks. Call the Box Office at (718) 793-8080.